QCA was established as Quest Corporation of America, Inc. and was incorporated on August 25, 1995 as an S-Corporation solely owned and operated by Sharlene Francois (now Lairscey) in Florida to provide strategic planning and design, creative marketing, measurement and data analytics, employee partnering programs, and team building services for both private and public sector clients.
As a professional marketing consultant, Sharlene operated from an office within her home located in Tampa, Florida. She was the only associate at that time.
In 1998, Community Awareness services were added to the QCA menu. Serving state government (in support of their public involvement / public information initiatives), as well as providing services to local municipal agencies, became not only her passion, but a target for the growth and development of the business.
QCA soon became the premier provider of community awareness services to the Florida Department of Transportation statewide. As a FDOT minority-certified firm, QCA also provides customer service representatives who serve both transportation consultants and contractors not only with a warm smile and friendly presence, but also with a skill set that includes, but is not limited to, professional administrative / clerical and EEO compliance support on construction projects.
By 2000, a broad range of services were now being offered. Communication products were being designed, developed and delivered to the masses. Creative products included newsletters, fact sheets, photos, videos, websites and more. QCA has taken the time to understand the unique needs of each client and of each project and continues to find new ways to address old problems at a reasonable cost. Community Outreach and Customer Service (the true foundation of the organization) had expanded to a full service Public Relations / Advertising / Marketing and Media company providing both account management services and creative graphic and website design products.
From the beginning, QCA set out to be a different kind of company committed to providing top quality work that maintained a cutting-edge approach to creativity.
In 2004, the company, now a team of 30, was in need of a production studio. Located in the heart of Tampa Bay, the firm’s Operations Division occupied one facility while QCA’s Creative Services team set up a Production Studio across the street in another. Both divisions continued to grow.
In 2009, QCA purchased property and built a new Corporate Headquarters facility in Land O' Lakes, Florida. Celebrating 17 years in 2012, the Agency inside continues to break new ground.
Today, with nearly 50 associates serving throughout the Southeast United States, we continue to lead with passion and integrity as we effectively serve the needs of our customers.